LGBT support hotline embraces digital media

The London Lesbian and Gay Switchboard adds counseling via email and online chat to services

LGBT support hotline embraces digital media
27 March 2012

The UK’s National LGBT helpline has expanded its free and confidential support services to include online chat and email communication.

After 38 years of providing 24-hour counselling, information or just someone to talk to, LLGS volunteers can be reached for a chat through mobiles and smart phones.

Younger people are particularly using the digital media options, since their living situation might not make it possible to carry a phone conversation about their sexuality.

One of the 180 volunteers that talk to callers about anything from coming out, to having sex for the first time, to finding the best LGBT venues in and around London can now be reached online via email or for an instant chat online here. Emails are answered within hours and the online chat feature offers a conversational experience between the caller and volunteer similar to a phone conversation.

The helpline number has also changed from an 020 number to a 0300 number. The new number is +44(0)300 330 0630. Lines are open from 10am to 11pm every day of the year. To ensure confidentiality, the phone helpline does not have caller display and callers can’t leave a message.

Mark Gatiss, patron of LLGS, said: 'After nearly 40 years of serving the LGBT community, it's fantastic to see LLGS embracing the 21st century with their new instant messaging and email services.'

Visit the London Lesbian and Gay Switchboard website for more information on the various services provided.

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