A US phone company is in trouble after it appears they called a customer a ‘gay sissyboy’ in an email.
Kelvin Mathews, a married straight guy from Chicago, was wondering if someone had their wires crossed when he received a message from Sprint.
He claims after he contacted customer service, he received the message addressed to ‘Sissyboy Kelvin Gay Matthews’.
‘I expressed my concerns to them and how serious this is to me and my wife,’ he said, as reported by NBC News.
‘I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account.’
He added: ‘To have this email is a form of degrading someone and I think people need to know about it… They’re not treating customers like they should.’
Sprint said its investigation is ongoing but did acknowledge the error.
A spokesman for the company said automated emails can be changed by employees.
‘We have apologized to Mr Mathews and deeply regret what happened over the weekend,’ the company said in a statement.
‘Mr Mathews should never have received this email from our representative. We have dealt with that employee appropriately.’
The customer was offered to close his account with no early termination fees, and agreed to open a new business account with an iPhone and two months of free service.
Mathews has not yet accepted the offer.