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HSBC UK offers new gender neutral titles and other services for trans customers

HSBC UK offers new gender neutral titles and other services for trans customers

HSBC branches in Sydney featured rainbows for Mardi Gras in 2015

Leading UK bank HSBC has used Trans Day of Visibility (31 March) to announce a range of new services for trans and gender non-conforming customers.

These include allowing customers to choose from ten different gender neutral titles. It’s also making it easier for customers to register a change of gender on their bank account.

It has also released a video featuring Stuart Barette, the Trans Lead for the HSBC UK Pride Network. Within it, Barette talks about his experiences of being trans.

The gender neutral titles now available to customers, in addition to the existing Mr, Mrs, etc, include: Mx, Ind, M, Mre, Msr, Myr, Pr, Sai, Ser and Misc.

In addition , the bank says it is providing training on transgender issues to staff at branches and contact centers.

‘On the day that I went into the branch to change my name and my gender I was terrified’

Stuart Barette, Senior Project Manager and Trans Lead of HSBC UK Pride Network said in a statement: ‘On the day that I went into the branch to change my name and my gender I was terrified to be honest. Coming out to anyone is difficult, as you don’t know people are going to react.

‘That’s why the changes we’ve been making are so important, so that our trans customers can feel confident that they’re going to have a good experience and be speaking with someone who has been trained to better understand them.’

Kimberley Bird , the co-chair of Trans•formation, a professional networking group for transgender employees, welcomed the announcement.

‘We welcome HSBC’s move as a sign of inclusivity for trans and non-binary people,’ she told GSN. ‘If organizations the size and scale of HSBC are able to be inclusive we hope other organizations will follow.’

A spokesperson for LGBT advocacy charity Stonewall said: ‘It’s great to see an increasing number of organisations prioritize issues affecting trans people.’

Both in the UK and globally, HSBC has often spoken out for LGBTI rights. In 2015, it changed branch signage to include rainbows to coincide with Mardi Gras in Australia. Last December the Hong Kong HQ of the bank displayed a pair of rainbow-colored lions, in support of LGBTI rights.