Deaf model and actor Nyle DiMarco took to Twitter to savagely shade United Airlines after a poor flight experience recently.
Last week on 22 March, DiMarco tweeted to the airline about the poor service he received.
‘My 5hr flight had no subtitles and now my final leg is being delayed twice,’ he wrote.
‘I want to cry on @united’s wheelchair that I never asked for.’
United responded to him, apologizing for the ‘unpleasant experience’. They clarified captioning is available on ‘select flights’ and also asked for his flight number to look into the delays.
This is how DiMarco responded:
no captions sorry, have fun figuring out pic.twitter.com/ykLjSotmMv
— Nyle DiMarco (@NyleDiMarco) March 23, 2019
He uploaded a video of himself signing to United and wrote: ‘no captions sorry, have fun figuring out.’
Many people, including Human Rights Campaign’s Charlotte Clymer and culture and TV writer Ira Madison III, praised DiMarco for his response to the airline.
They also called out users who were translating DiMarco’s message for them. Given it happened last week, though, we feel safe revealing DiMarco simply gave his flight number in the message.
This is not the first time DiMarco has had issues with an airline.
In December, he criticized Delta for offering him a wheelchair, though he doesn’t use one. This is also the reference he made in the first tweet about United.
DiMarco has always used his fame and platform to advocate the deaf and hard of hearing community.
Not all bad press for United
Around the same time that this happened, United also earned applause for becoming the first US airline to offer non-binary booking options for their passengers.
‘United is excited to share with our customers, whether they identify along the binary of male or female or not, that we are taking the steps to exhibit our care for them while also providing additional employee training to make us even more welcoming for all customers and employees,’ United’s Chief Customer Officer Toby Enqvist said in a statement.