Heathrow Privacy Notice

Privacy Notice

This privacy notice tells you what to expect when Heathrow Airport Limited and its group companies (“Heathrow”) collects personal information about you when you participate in the Heathrow Pride Welcome Character campaign 2019.

Heathrow is committed to protecting your personal information when you enter a Heathrow promotion or competition. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (“GDPR”).

What information will we collect about you?

When you enter the Heathrow Pride Welcome Character campaign 2019, we will collect the following information about you:

  • Name
  • Home city
  • Gender
  • Age
  • Email address
  • Mobile number

Heathrow will collect this information via entries submitted via the competition webpage on Gay Star News’s website at: https://www.gaystarnews.com/article/competition-heathrow-pride-faces/

This may include collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our section on ‘cookies’ below.

How will Heathrow use the information it collects about me?

Heathrow will use your personal data for a number of purposes including the following:

  • To administer the competition
  • To organise any prizes and/or follow up events you might be invited to
  • To publicise that you are the winner of the competition

The lawful justification for collecting and using your personal data is legitimate interest – in that it is necessary running and awarding the Heathrow Pride Welcome Character campaign 2019. Failure to provide mandatory data (as indicated by our staff) will mean that we will not be able to administer your entry to the Heathrow Pride Welcome Character campaign 2019.
If you are successful in winning the Heathrow Pride Welcome Character campaign 2019, we may use your personal information, including surname, country of residence, photograph and, if applicable, winning entry details to publicise you as the prize winner.

Heathrow shall not use any personal information for any Heathrow Pride Welcome Character campaign 2019 participants under the age of 13 for marketing purposes unless Heathrow has received the participant’s guardian or parent’s written consent to the marketing in accordance with the Competition Terms and Conditions.

Your information will be handled and used by the following recipients in order to administer the Heathrow Pride Welcome Character campaign 2019:

  • Heathrow Proud network, marketing team, and communications team
  • Chaos Creative agency

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. Your information is processed by Heathrow in the UK only and is not moved or transferred overseas.

How long will Heathrow keep my information?

Your information will be retained for a period of one (1) year from the date our staff receive your information, after which point it will be deleted.

Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

What rights do I have over my personal data?

Under the General Data Protection Regulation, you have the right to:

• Access your personal data by making a subject access request
• Rectification, erasure or restriction of your information where this is justified
• Object to the processing of your information where this is justified
• Data portability
• Object to your personal data being made available or publicised
• Request that the personal information being used to publicise the Competition is restricted or reduced

To exercise you rights please contact the Heathrow Data Protection Officer using the following contact details:

By post to:
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex


By email to:
[email protected]

What if I find your response unsatisfactory?

Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at https://ico.org.uk/concerns/ regarding the complaints process.
Privacy & Cookies

Cookies are small text files which are stored on your computer when you visit certain web pages. At Heathrow we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. To find out more about cookies, visit www.aboutcookies.org

The different types of cookies we use

Heathrow use the following categories of cookies on our websites:

Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.
Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn’t contain your personal information. To find out more about cookies used for targeting and advertising follow www.youronlinechoices.com and www.networkadvertising.org or contact us at website [email protected] for further information about the trusted third parties we use.

Managing cookies

If you’d prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Changes to this privacy notice

We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we will tell you when it was last updated.